Frequently Asked Questions
Everything you need to know about your HEMPER experience, from shipping to product care.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by location but generally range from 10-21 business days. You will receive a tracking number via email as soon as your order ships.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Due to the nature of our products, we cannot accept returns on items that have been used. Please contact our support team to initiate a return or exchange.
Are your packages shipped discreetly?
Yes, we prioritize your privacy. All orders are shipped in plain, unmarked boxes or mailers. The return address will list 'HEMPER' or our logistics partner without any mention of the specific contents.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer secure checkout options via Sezzle for interest-free installments.
What should I do if my glass item arrives broken?
We take great care in packaging, but accidents can happen during transit. If your item arrives damaged, please take a photo of the broken item and the packaging and email it to our support team within 48 hours of delivery for a free replacement.
How do I clean and maintain my HEMPER products?
For glass products, we recommend using a mixture of isopropyl alcohol and coarse salt or a dedicated glass cleaner. Rinse thoroughly with warm water and allow to air dry. Regular cleaning ensures the best flavor and longevity of your gear.